In Gibraltar Minimum order value of £15, with free local delivery. Outside Gibraltar We are unable to deliver orders outside Gibraltar. We are very sorry for the inconvenience, we will contact you as soon as the problem is resolved. When placing your order, we consider these factors when calculating the Estimated Delivery Date :
- Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hrs (Gibraltar).
- Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier (outside Gibraltar).
When the delivery provider receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. The delivery company will make every effort to deliver within the time window provided.
In Store Purchases: If you are not entirely satisfied with your purchase, simply return the unused item in its original packaging within 10 days unless noted below. A receipt is required for all returns and exchanges. Refunds will be issued in the form of a credit voucher (with a 90 day expiry). Sorry, we cannot accept returns on fridge lines, temperature sensitive products, medicines or medicinal products (excluding specified supplements) as stipulated by general medical regulations. *A state or government issued ID is required for identification purposes only. This is required for all returns and exchanges made in store. Information from your ID will be retained in a company-wide database to be used only for authorizing returns. We reserve the right to refuse a refund without a receipt. Promotional Terms & Conditions: These items are non refundable. Online or Phone Purchases: You may return the unused item in its original packaging within 20 days unless noted above. A refund of the merchandise will be given however shipping and handling for the delivery and pick up will not be refunded and will be at the expense of the customer. Refunds will be issued in the form of a credit voucher (with a 90 day expiry). Please note that we may request for you to email/send pictures of damaged or defective merchandise. If your Internet/phone order was delivered by courier and would like to arrange a pickup of the merchandise you would like to return, please contact Customer Service at +350 20078598. If you would like to return the item our store we are open Monday to Friday 9am to 7pm, Saturdays 9am to 1:30pm. In case of any problems or queries do not hesitate to contact us by email : firstname.lastname@example.org Phone: +350 20078598.