Terms & Conditions

1. In-Home Deliveries

A 3rd party vendor has been contracted to perform your delivery service. In order to ensure that your delivery is successful, your participation is needed. Below are answers to commonly asked questions about Crown Pharmacy ltd  deliveries :

1.1 When will I receive my delivery?

In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order but we will endeavour to get your order to you as close to that date as possible. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address. When placing your order, we consider these factors when calculating the Estimated Delivery Date :

  • Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hrs (Gibraltar) and some may take up to 5-7 days (outside Gibraltar).
  • Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier (outside Gibraltar).

When the delivery provider receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. The delivery company will make every effort to deliver within the time window provided.

1.2 How to prepare for your delivery?

The Delivery Company has been contracted to perform the delivery service to the delivery address of your choice. If the delivery cannot be made to this address, the transporters will place your products in an alternate room (courier Head office for your region for outside of Gibraltar customers only) at the same address.

1.3 Who needs to sign for my delivery?

Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is with you and Crown Pharmacy ltd. Neither Crown Pharmacy ltd nor the 3rd party Delivery Company that has been contracted by Crown Pharmacy ltd to perform the delivery will be held responsible if you decide to hire a 3rd party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.

1.4 What am I responsible for upon delivery?

Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us at +350 20078598 within 24 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.

1.5 What additional fees may apply?

There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery.

(For example, if you need a specified time window, your address is not tractor trailer accessible, you were not available for your scheduled delivery, delivery not made due to unsafe conditions, not indicating missing pieces on the delivery note, etc.)

Competition Terms and Conditions:

  • Our winners are chosen at random.
  • Winners will be annouced 7 days after announcement of competitions, unless otherwise stated.
  • Winners will need to collect their prize within 7 days of announcement made on our Facebook page and/or webpage.
  • Winners will need to collect prizes in person or if not possible a representative appointed by him/her.
  • All prizes to be collect in our store.
  • All winners will have a picture taken and posted on our pages.


Currently we accept payments Visa, MasterCard, Visa Delta, Visa Electron and Bank Transfer via WorldPay. Please note that all orders require payment in advance as instant online payment and this also applies to pre-sales products.

Payment will be made in Pound Sterlings (GBP) and will not charge any additional fee for using the payment methods mentioned.

However, note that if you are using a foreign credit card to make a purchase with POUNDS on our website, your bank may charge an additional fee that you are responsible, because only receive the original amount of your order regardless.